Zales

Marisa Robinson

3 weeks ago

Uroosa was very patient and helpful with helping me select earrings for my daughter’s 10th birthday. I appreciate all of the guidance she gave me with my purchase! Love visiting Zales!

Kristy Dexter

a month ago

Silas was fantastic and really helped me with research in regards to my ring. I was able to get my ring refurbished and learned pertinent information in regards to my warranties and value. Nothing beats good customer service and he was top-notch!

Shana M

4 months ago

Uroosa was wonderful to work with. She was extremely helpful and very patient with my goofball husband!! We highly recommend her if you are looking for any type of jewelry.

Spring Johnson-Bell

2 weeks ago

Sandra was wonderfully friendly and helpful! I was able to send my ring off for sizing and she let me know my warranty covered soldering and dipping for my white gold, which I've wanted for a while. She's such an asset to the Quail Springs location!

Dana Stevens

4 months ago

Jake helped me get my ring picked out. He was patient and showed me all the amazing rings they had. He took his time and let me see different settings. I ended up picking my forever ring! Thank you Jake!! I appreciate you so much!

Jared

a month ago

I had an amazing experience at Zales thanks to Silas! From the moment I walked in, he was welcoming, patient, and incredibly knowledgeable. He took the time to understand exactly what I was looking for and made the entire process smooth and stress-free. His professionalism and genuine care for customer satisfaction truly stood out. If you’re shopping at Zales, I highly recommend asking for Silas — you won’t be disappointed!

Benjamin Wilkes

a month ago

We had an absolutely outstanding experience with Jake and his team at Zales in Quail Springs Mall! I was shopping for something very special to celebrate our 39th wedding anniversary — a stunning Vera Wang ring — and Jake made the entire experience unforgettable. From the moment we walked in, we were treated with professionalism, warmth, and genuine excitement for our milestone. Jake took the time to explain every detail about the ring, from the craftsmanship to the diamond quality, and answered all of our questions without any pressure. His knowledge and patience gave us complete confidence in our purchase. He truly cared about helping us find the perfect piece rather than just making a sale. The entire team worked together seamlessly, making the process smooth, enjoyable, and even fun. Celebrating 39 years of marriage with such a meaningful purchase felt even more special because of the way we were treated. If you’re looking for exceptional service, expert guidance, and a team that genuinely values their customers, I highly recommend Jake and his team. We will absolutely be back!

Carole Davis

2 months ago

Came in a little after Christmas with my husband. We were helper by Silas, who was knowledgeable & friendly. We purchased a necklace & ring. I had to get the ring resized & just picked it up today. It fits beautifully & looks great. Silas was there & helped me again today. Still friendly.

Becca Taylor

2 months ago

From the moment we walked in, Silas set the tone for what exceptional customer service should look like. He was warm, genuinely personable, and immediately made us feel comfortable—never rushed, never pressured, just truly invested in helping us find exactly what we were looking for. What stood out most was how knowledgeable and attentive he was. He listened carefully, asked thoughtful questions, and guided us with confidence and honesty. It was clear he wasn’t just trying to make a sale—he cared about creating a meaningful, positive experience. That kind of service is rare and unforgettable. Because of Silas, this store has earned our loyalty. He is a true asset to your team and a perfect representation of your brand. Employees like him don’t just meet expectations—they elevate the entire business. If raises and recognition are based on impact, professionalism, and customer experience, he more than deserves it. We will absolutely 100% be returning and recommending this store to others—specifically because of him.

Z

a month ago

Jake is such a joy to deal with every time😍! We've interacted with Jake several times in the last few weeks and not only is he very knowledgeable, but he is patient and makes the interaction very pleasant. He went above and beyond to accommodate our needs and to find our ring in another store and helped us find exactly what we needed. Highly recommend this location! Thank you!